Terms & Conditions

1. Agreement

Effective date: 25 May 2020 (updated)

All business between clients and Blacklimo LLC is a transaction based on the terms and conditions defined here (on this website). By placing an order through our website, by phone, or by email you confirm you are at least 18 years old and legally capable of entering into a binding contract. When any client places an order the assumption, therefore, is that the client agrees to all the terms and conditions defined here (on this website).

2. Reservations & Bookings

Bookings require accurate contact details (full name, phone number, and email). Online bookings are subject to confirmation by Blacklimo. We reserve the right to correct pricing or availability errors; if an incorrect price was charged we will notify you and either refund or cancel the booking.

For bookings made with less than 24 hours’ notice, please call our reservations team for immediate assistance.

3. Pricing, Surcharges & Special Dates

All prices are quoted in USD. Bookings scheduled between 22:00 and 05:00 and certain public holidays may incur additional surcharges. Online prices apply to travel within the United States only. We reserve the right to change rates and to limit promotional offers.

4. Payment & Authorization

Payment is required in advance unless you hold an approved corporate account. The credit or debit card provided at booking may be charged for additional fees such as waiting time, parking, or damage. Card processing fees are non‑refundable where stated. The charge on your statement will appear as Blacklimo St. Louis.

5. Waiting Time & Stops

Complimentary waiting time: 30 minutes for scheduled flights into Lambert‑St. Louis International (STL); 10 minutes for other pickups. After the complimentary period, waiting time is charged in 15‑minute increments at the published hourly rate. Stops en route may incur a stop charge; a 15‑minute grace period applies to stops.

6. Cancellations & Refunds

Standard cancellation windows apply. For most bookings (excluding wedding and certain charter services) cancellations must be made and acknowledged at least 12 hours before pickup to receive a full refund. Wedding bookings and multi‑vehicle hires require longer notice; see the tariff for details. No‑shows forfeit payments.

We may apply an administration fee of up to 30% for cancellations where significant administrative work has been performed.

7. Fleet, Chauffeurs & Conduct

We guarantee the vehicle category selected (e.g., economy, SUV) but not the exact make, model, or color. Chauffeurs are licensed, background‑checked, and trained to provide professional, discreet service. Drivers will select routes based on safety and traffic conditions unless a specific route is requested at booking.

We reserve the right to refuse carriage to passengers whose behavior endangers staff, other passengers, or property.

8. Child Seats & Animals

Child seats must be requested at the time of booking. One child seat is provided free of charge; additional seats may incur a fee. Guide and assistance dogs are permitted; other animals require prior written agreement and may incur additional charges.

9. Liability & Lost Property

Blacklimo accepts no liability for loss or damage to luggage or property carried in the vehicle unless caused by our negligence. If items are left in a vehicle we will assist with return at the client’s expense for postage and handling.

10. Account Services & Corporate Terms

Corporate accounts require registration and acceptance of account terms. Invoices are payable within the agreed period; overdue amounts may incur interest and account suspension. We may set credit limits and suspend account services if limits are exceeded.

11. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, strikes, road closures, or telecommunications failures. Where possible we will notify affected customers and make reasonable alternative arrangements.

12. Complaints

Please raise issues with the driver or reservations team at the time of service where possible. If unresolved, submit a written complaint within 14 days of service; we will acknowledge within 14 days and aim to resolve within 28 days.

13. Fraud & Security

Bookings must be authorized by the cardholder. We reserve the right to cancel bookings and report suspected fraud to the appropriate authorities. We may require additional verification for high‑value or suspicious bookings.

14. Zero Tolerance Policy

We operate a zero‑tolerance policy for harassment, discrimination, or abusive behavior toward staff. In such cases we may terminate service immediately without refund.

15. Governing Law

These Terms are governed by U.S. law. Nothing in these Terms affects your statutory rights.